This Privacy Policy governs the manner in which OG INBOX ("we", "us", or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the OG INBOX platform. This privacy policy applies to the Site and all products and services offered by OG INBOX, in compliance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.
1. Information We Collect
We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available. We collect:
- Personal Details: Name, email address, phone number, and billing address.
- Platform Data: Email contact lists, audience segment data, campaign templates, and email engine configuration.
- Technical Data: IP addresses, browser types, device information, and usage patterns to improve our service.
2. Payment Information & RBI Guidelines
We use third-party payment gateways (e.g., Cashfree, Razorpay, or Stripe) to process wallet recharges and payments. In compliance with the Reserve Bank of India (RBI) guidelines on tokenization and data storage, we do not store your complete credit/debit card details, CVV, or bank account passwords on our servers. All transactions are routed through secure, PCI-DSS compliant payment gateways.
3. How We Use Your Information
We may collect and use Users' personal information for the following purposes:
- To provide and maintain our core services: AI-powered email sequence generation, audience segmentation, and automated delivery via your connected email provider (e.g., Amazon SES).
- To process payments and maintain wallet balances securely.
- To improve customer service by responding effectively to your support needs.
- To send periodic emails regarding platform updates, account notifications, or changes to our policies.
4. Third-Party AI APIs and Data Sharing
To provide our services, we utilize third-party Artificial Intelligence APIs (such as OpenAI or Anthropic Models). The prompts, topics, and website context you provide may be processed by these APIs to generate content. However, we do not sell or share your personal data with these third-party AI providers for the purpose of training their models without explicit consent, adhering to their enterprise data privacy policies.
5. Data Security
We adopt reasonable and appropriate data collection, storage, and processing practices, and security measures designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. This includes encryption protocols and secure server hosting.
6. Jurisdiction & Governing Law
This Privacy Policy shall be governed by and constructed in accordance with the laws of India. Any disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Uttar Pradesh, India.
7. Grievance Officer
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below. If you have any privacy-related concerns or grievances, please reach out to:
Email: support@ogwriter.com
State: Uttar Pradesh, India
8. Changes to this Privacy Policy
OG INBOX has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes.