Billing & Wallet Directives

Refund Policy

Last Updated: October 17, 2026 • Governing Jurisdiction: Uttar Pradesh, India

Prepaid Digital Compute Notice: OGINBOX operates as a Software-as-a-Service platform utilizing a prepaid wallet system. Because AI sequence generation triggers non-recoverable computational costs from third-party AI APIs (Google Vertex AI, Anthropic, OpenAI) and enterprise delivery networks, all wallet recharges and payments are final and non-refundable, except in verified technical billing exceptions outlined below.

1 Prepaid Credits & Finality of Purchases

When you purchase or recharge wallet credits on OGINBOX, those credits are immediately allocated to your account balance for real-time campaign execution.

Wallet credits represent digital service credits and hold no cash surrender value.
Purchased credits cannot be transferred to other accounts or encashed.
Credits do not expire as long as your account remains active and in good standing.

2 Non-Refundable Scenarios

Refund requests are strictly not granted in the following standard scenarios:

Subjective AI Output & Conversion Expectations Artificial Intelligence operates probabilistically. We cannot guarantee specific open rates, reply rates, or customer conversions. Disappointment with AI tone or phrasing is not grounds for a monetary refund, as users can freely edit drafts prior to sending.

Unused Credit Balances If you choose to discontinue using OGINBOX or transition to other tools, unused credits remain available in your account for future use but cannot be refunded to your card or bank account.

Violations of Anti-Spam or Terms of Service Accounts suspended or terminated due to spamming, purchased list harvesting, high complaint spikes, or abusive behavior immediately forfeit all remaining wallet credits without refund.

3 Eligible Technical Exceptions

We honor refund claims strictly under verifiable technical billing errors, provided the incident is brought to our attention within 3 days of occurrence:

Duplicate Billing: A gateway glitch causes your account to be debited more than once for a single wallet recharge action.
Failed Credit Fulfillment: Your bank account or card was successfully charged, but due to a webhook or API synchronization timeout, credits were not credited to your OGINBOX balance. (We will first attempt manual fulfillment; if unresolved, a refund will be authorized).

4 Claim Submission & Processing Workflow

To file a billing exception claim, please follow these steps:

Step 1: Contact Email support@oginbox.com within 72 hours of payment.

Step 2: Proof Include your registered email, Transaction ID, and payment receipt.

Step 3: Verification Our finance team reconciles with the payment gateway within 48 hours.

Upon approval of an eligible claim, the refund is executed directly back to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI). Funds typically reflect in your statement within 5 to 10 business days depending on your issuing banking institution.

5 Governing Law & Jurisdiction

This Refund Policy functions alongside our Terms of Service and is governed by the laws of India. Any legal dispute or proceeding arising in connection with payments and refunds shall fall under the exclusive jurisdiction of the courts located in Uttar Pradesh, India.

Questions about your invoice or billing? Contact support@oginbox.com

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